Delivery Information

Delivery Information

 

Getting your Batch Spirits to you swiftly and safely is of paramount importance to us. That's why we entrust our deliveries to carefully selected couriers. It's also why we ask that your order be signed for.

How much does delivery cost?

As an estimate delivery cost is available in the shop, before you purchase. The delivery cost is subject to changes imposed by the delivery companies we use.

How long will my order take?

Most orders take between 2-8 working days. If we have an item in stock and the order is placed before 12pm then it maybe possible to dispatch your order for delivery the next working day. However, if unforeseen circumstances beyond our control arise, there maybe a short wait on some items whilst we obtain them for you. If you require an order urgently then please contact us and we will advise you of availability.

Our courier company will attempt delivery and will leave a contact card if the recipient is not in. If the recipient does not then call their local depot, the parcel is returned to us after a week - the cost of which will be passed on to the customer. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product will be refunded. To re-send the parcel after this will incur a further delivery charge.

 

Where do you deliver?

We deliver throughout the UK mainland, highlands and islands.

The delivery charge is calculated based on the delivery postcode and will be displayed on our shopping cart page.

Batch regrets that as of yet we do not deliver internationally. However we are happy to send goods on your behalf to friends or family in the UK so that they can pass them on to you.

 

What courier services do you offer?

The standard delivery service is between 9am and 5.30pm. We cannot arrange for specific delivery times as the time of delivery on our standard services is entirely dependent on where you are located on the round of your local courier driver.

 

Can I use a different address for shipping?

We are happy to send your order to a work address if this is more convenient for you.

How do I return goods?

 - Refunds will only be provided for faulty or damaged goods.

- Please see our Terms and Conditions for further information, or contact us.

 

My goods were damaged at the time of delivery. What should I do?

In the rare event goods are damaged at the time of delivery

- You can refuse to sign for the parcel. The parcel will be returned to us, and we will arrange for a new delivery.

- You can accept the delivery as is.

- Our courier company usually informs us of broken consignments before they attempt delivery, and we will endeavour to let the customer know as soon as possible. If this does not happen, please telephone or email us if you receive a damaged parcel.